Frequently Asked Questions
Please take a look below and see if you can find the answer to your question, and if not, feel free to contact us through the Contact page or email us at info@adreamoradayart.com.
Shipping
How long will it take for my order to ship?
Orders typically ship within 3-7 business days unless otherwise noted. If ship times are longer, you will see a note at the top of the Home page with information. You will receive a shipping notification when your order ships with tracking information.
When will my order arrive?
All orders are shipped USPS ground advantage, which delivers in 2-5 business days to the lower 48 states. If you are in Alaska, Hawaii, or APO, it could take up to 26 days.
Do you ship to my country?
I only ship within the United States. I do not make exceptions to this and have no plans to change this policy at this time. I know it's a bummer.
Returns
We want you to love your purchase! If you are not satisfied for any reason, please contact us at Info@ADreamOrADayArt.com within 3 days of receiving it and return it within 7days. You pay for shipping and it must be in its original condition and packaging. We do not accept returns of supplies that have been used. You will be refunded for the price of the returned items minus original shipping costs.
Product Questions
What's the difference between the paint sets?
The two Essential sets are the same paints. You're just getting 12 or 24 colors. All 12 of the colors in the smaller set are included in the set of 24.
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What's the difference between the watercolor books?
There are currently three different watercolor books--the sketchbook, practice book and travel sketchbook. The practice book is larger in size (7¾" x 9¾" vs the sketchbook 81/2" x 6"), with more pages (64pgs vs 40pgs in the sketchbook and travel book), but lower weight watercolor paper (120lb vs 140lb in the sketchbook and travel book.) The practice book also has a soft cover, while the sketchbook and travel books have a hardcover. In addition, the sketchbook and travel books also have an elastic band to hold it closed and the practice book does not.
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Because the paper is lighter weight and larger in the practice book, you will get more ripples in the paper than in the sketchbook. It is designed to be a less precious place to practice and create with a larger space and more pages to work in, while the sketchbooks are a higher quality paper made for more finished concepts,
How do I open the pans in the Essential palettes?
I have a YouTube video where I show you how to open and swatch the paints at https://youtu.be/Kx8gJg73WmI?si=hYV7A6ZcHT59L-Xw.
How do I open the water brushes that come with the travel bundle?
You twist the top off in the opposite direction than you would think, so righty loosey, lefty tighty. Weird, I know!
You don't ship to my country. What supplies should I buy instead?
Our supplies are its own brand and have been developed by Andrea. They are not available outside of this website. We cannot make recommendations for other brands sold in countries outside of the US because we simply not familiar with what's available. We suggest looking at the Amazon list to see if there's anything that might be sold in your area or going into your local craft store to ask what they recommend for watercolor.
Where are the note cards/notebooks/mystery bags that I see in your videos?
If you have seen a video with a product that you can't find on the Website, it is because it is an old video that was most likely stolen and posted to a fake account. This happens on Facebook all the time. Please check to make sure you are not following a fake account. All of the social media accounts are listed at the bottom of this page and every page on the Website. The real facebook and Instagram accounts have been verified and will have the blue check mark.
What happened to the prints and stickers of Andrea's art?
As with all businesses, things change and evolve. While A Dream Or A Day Art started as a place for Andrea to sell her art, it has changed over the years to become a place for others to learn to paint, so the focus has shifted to providing classes and supplies for you to create your own art!
Custom Request
Will you paint my pet or other specific request?
Andrea does not paint any pet portraits or custom pieces.
Other Questions
Can I send you something?
Thanks so much for your kind offer! Gifts are not accepted, but the intention is appreciated!
Can I meet you in person?
No. We hope you can understand that it is not safe to meet strangers from the Internet in person.
Can you make a donation to my cause/event/fundraiser?
We get a lot of requests for donations, and while we wish we could contribute, as a small business, we just can’t. We hope you understand and we wish you tons of luck with your event!
Will you promote my product/do a brand collaboration?
Andrea does not do any promotions or brand collaborations.